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Thank you very much for choosing DesignHarbor. Our theme support covers bug fixing and resolving problems when setting up or using the themes. Before opening a ticket, please also notice the following support policies.

  1. Service time: Mon - Fri (GMT+8).
  2. Please check that you have installed the theme according to the manual.
  3. Please check the manual of the theme once again. It is likely that you will find a solution to the problem you are experiencing there.
  4. Please disable any third-party plugin that is not used by the theme. It is likely that the problem you are experiencing is caused by the interference of that plugin.
  5. Theme support does not cover adapting or fixing the theme to support any third-party plugin that is not used by the theme.